Privacy Policy

Moses & Bros. Tech Solutions (“MBTS,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers and business contacts. This Privacy Policy explains how we collect, use, and protect personal information in connection with our managed IT services, support operations, communications, and websites.

Information We Collect

We may collect personal information necessary to provide IT services and customer support, including:

• Name

• Company name

• Email address

• Phone number

• Support-related communications and records

We may also collect limited technical information such as IP addresses or system details when required for troubleshooting, security, or service delivery.

How We Use Information

We use personal information solely for legitimate business purposes, including:

• Providing managed IT services and technical support

• Communicating with customers regarding support requests, service issues, scheduling, and account-related matters

• Responding to inquiries and service requests

• Maintaining service quality, security, and compliance

• Meeting legal and contractual obligations

SMS and Text Messaging Communications

MBTS uses SMS messaging only for informational and customer support purposes.

Verbal Opt-In for SMS

Customers may opt in to receive SMS messages verbally during a phone call with MBTS staff. During this interaction, customers are informed that by providing their mobile phone number, they consent to receive person-to-person text messages related to IT support and account communications.

Message Details

• Messages are conversational and sent by MBTS staff

• Message frequency varies based on support needs

• Message and data rates may apply

Opt-Out

Customers may opt out of SMS communications at any time by replying STOP.
For assistance, customers may reply HELP or contact MBTS support by email.

Data Handling

Mobile opt-in data, including phone numbers, will not be shared with third parties.

Information Sharing

MBTS does not sell, rent, or trade personal information.

We may share limited information only with:

• Service providers necessary to deliver IT services (such as communications or cloud service providers)

• Legal authorities when required by law

All service providers are required to protect information appropriately.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.

Data Retention

Personal information is retained only as long as necessary to provide services, fulfill contractual obligations, or comply with legal requirements.

External Links

Our websites may contain links to third-party websites. MBTS is not responsible for the privacy practices or content of those websites.

Contact Information

If you have questions about this Privacy Policy or our data practices, contact:

Moses & Bros. Tech Solutions (MBTS)
Email: [email protected]
Website: https://www.mosesnbros.com